If The Sims 2 is in your Origin Game Library, then you will receive the upgrade to The Sims 2 Ultimate Edition. To see if you qualify, launch Origin and check your Game Library.

Players who already have registered digital download versions of The Sims 2 and/or The Sims 2 Expansion Packs in their Origin Game Library will have The Sims 2 Ultimate Collection added to their collection automatically. I didn’t get an email but I want a copy of The Sims 2 Ultimate Collection. The Sims 2 Ultimate Collection is being given out to any player who purchased and registered a digital version of The Sims 2. How do I get The Sims 2 Ultimate Collection? If you have a problem with your game, you are of course still welcome to contact us here at EA Help. Going forward, EA will no longer be providing any new content or making any additional technical updates to The Sims 2. I hear that you are no longer supporting The Sims 2. Just log in to Origin and visit your My Games library. Everyone who had a digital copy of The Sims 2 will find the Ultimate Collection in their library within the next 5 days. The Sims 2 Ultimate Collection is going out to players right now.

I got an email saying I would get a copy of The Sims 2 Ultimate Collection, but I can’t find it in my library? EA has released a page with FAQ about The Sims 2: Ultimate Collection

The sims 2 complete collection origin